LifeLock Complaints And Their Justification:
LifeLock is a leading identity theft protection agency. Lately some people have raised questions concerning certain aspects of LifeLock. Following are some of the LifeLock complaints and their justification:
LifeLock Complaints #1: A common LifeLock complaint questioning the efficiency of LifeLock service is that it doesn't ensure foolproof protection of the personal information of its customers.
Justification:
True. LifeLock is not a detective agency and can't prevent anyone from obtaining your personal information; however, that's not what LifeLock's services are meant to provide. It rather works towards making your personal information completely useless for anyone but you. Through their efficient network and strategies, LifeLock can notify you about any potential identity theft and will prevent you from facing legal hassles and financial losses later.
LifeLock Complaints #2: There's no guarantee that LifeLock will preserve the personal information of its customers.
Justification:
LifeLock understands the importance of their customers' personal information and uses strict electronic, managerial and physical procedures to safeguard the information and keep it confidential. It has obtained certification, as per the strict ISO 27001 standards for data and operational security. Besides, it is certified Level 1 compliant as per the payment Card Industry's Data Security Standards. LifeLock is a member of TRUSTe and is checked by VeriSign on a daily basis.
To ensure the confidentiality of its customers' personal information, LifeLock:
- Conducts background checks of all its employees. These checks include regular random drug testing. Visit LifeLock Jobs for more info.
- Has all its facilities built with high quality surveillance and alarm systems and the latest biometric security access.
- Doesn't store any important or confidential data online. Instead, it stores all the data offsite in a safe and secure data center.
- Ensures that no computer outside the secure data centers contains critical information of any of its customers.
LifeLock Complaints #3: Some people find LifeLock's monthly fees (of $10) unfair.
Justification:
The services that LifeLock provides are worth much more than $10, as they can protect you from an identity theft. For a nominal fee of $10 per month, LifeLock's new and improved Identity Alert System uses sophisticated and scientific algorithms to spot and predict identity theft. Due to this alert system, the potential lender will contact you at the number (that is listed on the alert) before issuing a loan or line of credit against your name. This can be very helpful if some other person is using your personal information to obtain credit as you can stop the lender from issuing the loan.
Besides, LifeLock provides other useful services including Wallet Lock, True Address, $1 Million Total Service Guarantee and TrueAddress. All these for just $10 a month, and if you enroll now you'll get 1 MONTH FREE AND 10% OFF!